Refund & Cancellation Policy
Last Updated: October 2026
1. Wallet Deposit Assurance
When you deposit funds into your MediaReach wallet via Cashfree Payments or UPI, the amount is credited to your platform balance immediately upon transaction confirmation. If your payment was deducted from your bank account but not credited due to network latency, our automated reconciliation will credit your balance within 1 to 24 hours.
2. Order Cancellations & Non-Delivery
Once an order is placed and processed by the automated dispatch engine, it cannot be manually paused or cancelled while in progress. However, if an order fails to deliver or is cancelled by the upstream server (for example, due to an invalid or private URL), 100% of the charged amount is automatically refunded back to your MediaReach wallet balance instantly.
3. Partial Deliveries
In scenarios where an order is partially completed, the system calculates the exact undelivered portion and credits a proportional refund back to your wallet balance.
4. Bank Account Refunds
In exceptional cases where you deposited funds in error without utilizing any promotional services, you may raise a support ticket or contact our WhatsApp support within 48 hours of payment. Legitimate unused balances may be refunded back to the original payment source after deduction of nominal payment gateway processing charges.